Entries by Katharine Giovanni

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Does Kindness Impact Revenue?

Need more clients? Kindness is the key in today’s world. In these uncertain times, kindness is needed now more than ever. We are all stressed. Everyone. This means that there is plenty of anger to go around. So when you are actually kind to someone, it stands out. It’s similar to the old lighthouses that […]

5 Tips for working at home

Tons of people around the world are now working from home due to the coronavirus. Since I have been doing just that since 1998, I thought I would offer a few tips on how you can get some work done when you’re at home. Have a dedicated work space First, I suggest you dedicate a […]

My #1 Social Media Tip

Do you just go to social media and post your stuff and then click off? Just posting “your” stuff might get you a few clients, but engaging with your followers will help you more. People enjoy working with their friends, so allowing them to get to know you will get you farther faster. Also, if […]

Want to be a good human? Here are five tips…

1. Get a call? Step outside to answer it. Or at least walk away so people don’t have to listen to your conversation. 2. As always, mind your manners by saying “please”, “thank you”, and “it was my pleasure.” 3. Put kindness first. Always. People might not remember what you said, but they’ll never ever […]

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How To Spot A Liar

How can you tell that a person is genuine? First, pay attention to your gut. How do they make you feel? Is your intuition quiet or telling at you to walk away?  Whatever it’s telling you, trust it. That being said, here are some more hints that they might not be telling you the truth. […]

Flour Soup

I was thinking about heroes and earth angels this morning as I was drinking my coffee. I have had the pleasure of knowing a few heroes over the course of my life. Earth angels who made us all better people. I wrote the following story years ago about one of my heroes and think it’s time […]

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8 Elements of Concierge-Level Service

By Katharine Giovanni Be sincere! Engage and show genuine interest. Don’t be a robot and sound like you’re reading from a script. Be yourself. Show your personality while being polite and courteous. Trust your intuition. Intuition is your body’s operating system. Plus it works whether you believe in it or not. It’s that gut-feeling you […]

Who is your Lighthouse?

Just like there are moments of time that change your life, there are also people. Everyone knows that the lighthouse is there to guide ships safely into the harbor. What many don’t know is that this idea can be applied to people as well. Everyone has a lighthouse in their life. These lighthouses are people […]

10 Ways to Stay Safe When Meeting a Client

I get asked all the time, what are the ways I can stay safe when I am with a new client?  Although this question is usually from women, my tips apply to men as well.  Stay safe everyone! Make sure someone knows where you are going and what time you will be back. Text your […]