Speaking Programs
Are you ready to ignite inspiration and drive change within your organization or event? Look no further! Katharine Giovanni brings a wealth of experience and expertise to her speaking engagements, captivating audiences with her dynamic presentations and empowering messages.
Katharine is also a renowned expert in the field of concierge services, with over two decades of experience pioneering excellence in customer service. As one of the founder’s of the Independent Concierge Industry, she has revolutionized the industry and empowered countless professionals to elevate their service standards.
Why Choose Katharine Giovanni
- Expertise: Benefit from Katharine’s extensive knowledge and hands-on experience.
- Engagement: Katharine’s energetic and interactive speaking style ensures that audiences are captivated and motivated to take action.
- Customization: Each speaking program is tailored to meet the unique needs and objectives of your audience or organization.
Ready to elevate your event with a captivating and insightful presentation from Katharine Giovanni? Contact us today to discuss your speaking needs and secure your booking.
Transform your event into an unforgettable experience with Katharine Giovanni’s Speaking Programs!
Programs
Forgive and Flourish: Discover the Ultimate Path to Forgiveness
Can be delivered as a keynote, breakout, webinar, or full day program
Unlock the door to profound transformation with “The Ultimate Path to Forgiveness: Unlocking Your Power,” a program that transcends conventional wisdom. Say goodbye to the limitations of merely uttering “I forgive you” and embrace a journey guided by Katharine’s proven step-by-step process.
Take a deep dive into the transformative power of forgiveness, healing not just relationships but the very core of your being. If you yearn for inner peace, lasting harmony, and emotional freedom, this program is your guide.
Join Katharine on a journey that goes beyond words, where “I forgive you” is only the beginning. Are you ready to embark on the path to understanding and peace? Experience the profound art of forgiveness like never before.
Unleash Excellence: Elevate Your Service with Concierge-Level Training
Can be delivered as a breakout, webinar, or full day program
Unlock your staff’s potential to deliver exceptional concierge-level customer service with Katharine Giovanni’s comprehensive training programs. With over 20+ years of expertise, Katharine offers a distinctive approach that empowers your team to surpass the competition and elevate their skills to five-star concierge standards.
By the end of the training, your front-line staff will master the art of delivering seamless, memorable, and joyful service. They’ll acquire essential communication skills, anticipate customer needs, and handle challenging situations with grace.
During the program, your staff will learn:
- Effective communication techniques
- Anticipatory customer service strategies
- Telephone and digital communication proficiency
- Manners, etiquette, and professional image
- Articulate speech and body language
- Maintaining a positive attitude in all interactions
Elevate your staff’s capabilities and ensure your business becomes synonymous with top-tier service. Contact us today to schedule your training and transform your team into customer service superstars!