Entries by Katharine Giovanni

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8 Elements of Concierge-Level Service

By Katharine Giovanni Be sincere! Engage and show genuine interest. Don’t be a robot and sound like you’re reading from a script. Be yourself. Show your personality while being polite and courteous. Trust your intuition. Intuition is your body’s operating system. Plus it works whether you believe in it or not. It’s that gut-feeling you […]

Who is your Lighthouse?

Just like there are moments of time that change your life, there are also people. Everyone knows that the lighthouse is there to guide ships safely into the harbor. What many don’t know is that this idea can be applied to people as well. Everyone has a lighthouse in their life. These lighthouses are people […]

Katharine’s Top 15 Websites/Apps for Entrepreneurs

Today I thought I would share my favorite websites and apps that I use the most frequently. Copper– copper.com – a free CRM that works with your GMAIL account. I just love it. Wave– waveapps.com – If you can’t afford QuickBooks, then this is a good FREE Accounting software. Love free! Buffer– buffer.com – my social media scheduler. Although you could […]

10 Ways to Stay Safe When Meeting a Client

I get asked all the time, what are the ways I can stay safe when I am with a new client?  Although this question is usually from women, my tips apply to men as well.  Stay safe everyone! Make sure someone knows where you are going and what time you will be back. Text your […]

3 things you should not do in a sales email

Here are the top three things you should avoid doing in a sales pitch. Choose your words carefully. Whenever I see the words “Magic Formula,” “Killer Strategy,” “Touch base,” or “Win-Win,” I know I’m being sold something. It might be the best product in the world, but these words always rub me the wrong way. […]