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Why the Small Things Matter More Than You Think

We can all do the big things correctly.Those are easy. What actually stays with people are the small moments. The ones that quietly say I see you without needing recognition. Years ago, I wrote about gratitude. At the time, I thought the lesson…
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Stop Trying to Scale Your Business, Scale Yourself First

You Don’t Need a New Business Strategy. You Need to Forgive Something. Entrepreneurs are famous for chasing the next tactic… funnels, templates, masterminds, hacks, AI prompts, morning routines involving kale and cold plunges. We’re told…
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The Kindness Profit: Why Being a Decent Human Is the New Business Strategy

There was a time when excellent service meant fancy perks, gold-embossed stationery, and the ability to pronounce “concierge” without sweating. I should know because I built an entire career in that world. But here’s the surprising…
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Do Nice People Finish Last?

That’s a good question that’s been asked for years. We all know that a good captain is last to leave the ship, and the leader of a wolf pack always leads from behind. Yes, nice people get screwed sometimes. I agree. However, being…

16 Ways to get into the BEST Restaurants in Town

How do concierge get their clients into the best restaurants? Magic! Actually, we have a bunch of techniques that we use to get our clients a table. Below are a few. 1. Use an App such as… www.opentable.com https://www.eater.com …
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He Found Me in the Dairy Department

Going to the grocery store used to be a social event. We knew all the clerks and regularly chatted with the butchers behind the cases. They knew our name and we knew theirs. Even when other grocery stores opened in our neighborhood, we kept…
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Is it rude to text while speaking to someone?

Have you ever been in a meeting with somebody who is not paying attention to you or what you're saying? Of course you have. How about the time when you were in a face-to-face conversation with somebody, and they suddenly get a text, which…
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The Single Most Important Thing You Need To Know About Competition

Today's topic? Competition. I can't tell you how many phone calls I have received on this topic over the years. It's number one on everyone's list. Who is my competition? How do I beat them? They're going to take all the clients! NOT…

Being Interviewed? Here’s a tip…

A reporter has left you a voice mail ... what do you do? Answer the message immediately. In fact, you should answer it within the hour or sooner. Reporters always have a deadline they have to meet and often are calling you at the last possible…

5 Tips about your website that you need to know

What many of you don't know is that I have been quietly designing WordPress websites for years now. Mostly for my own company, but I have done client websites over the years. It started way back in 1995 when we couldn't afford to pay someone…