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Are they texting while you're talking?

https://youtu.be/vFu1N1gzJpI   Ever been in a meeting with someone and they get a text/call and answer while you are in the middle of a sentence?

3 things you should not do in a sales email

Here are the top three things you should avoid doing in a sales pitch. Choose your words carefully. Whenever I see the words “Magic Formula,” “Killer Strategy,” “Touch base,” or “Win-Win,” I know I’m being sold something.…
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Hit a wall? It might be time to just dive in.

https://youtu.be/znUw5a80oYI To see more of Katharine’s videos, please visit her YouTube Channel: https://www.youtube.com/channel/UC0PPtlSUPldGNl9mIRRtAmA To see what programs Katharine offers entrepreneurs, please click here Looking…
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Angry and still at work?

To see more of Katharine’s videos, please visit her YouTube Channel: https://www.youtube.com/channel/UC0PPtlSUPldGNl9mIRRtAmA To see what programs Katharine offers entrepreneurs, please click here Looking for a virtual class for…
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Want to offer concierge-level service? Answer fast.

To see more of Katharine’s videos, please visit her YouTube Channel: https://www.youtube.com/channel/UC0PPtlSUPldGNl9mIRRtAmA To see what programs Katharine offers entrepreneurs, please click here Looking for a virtual class for…
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Service Tip: Never say "you're welcome"

https://youtu.be/F9DGGqFk6wc
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Why you should not say "Hope this email finds you well"

      https://youtu.be/qJF8WwumJPk To see more of Katharine's videos, please visit her YouTube Channel: https://www.youtube.com/channel/UC0PPtlSUPldGNl9mIRRtAmA
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Boomerangs

A few years ago I was in Las Vegas on my way home from a speaking gig. When I got to the airport, I found out that my flight had been delayed which caused a bunch of us to miss our connecting flights. I tend to be calm about these sorts of things…
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I Can't Believe You Called Me Back!

"I can’t believe you called me back!” I get this reply a LOT when I respond as I am lightening fast to reply. I am equally as fast with email. Even if I can't answer right away (I might be in a meeting), I generally reply with a quick…

Katharine's Top Ten Business Apps

Don’t you hate it when your computer crashes?  It happens to all of us at some point. What's even worse is when you lose all the aps that you use frequently! The last time mine crashed I had to take it to The Geek Squad to be fixed. The…