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Two Simple Words That Have Profound Impact

I was cleaning up my computer files a while back when I stumbled across an email I received from a good friend of mine. You see, years ago we didn’t have Facebook, so we emailed funny stories to each other during the course of our work day.…
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He Found Me in the Dairy Department

Going to the grocery store used to be a social event. We knew all the clerks and regularly chatted with the butchers behind the cases. They knew our name and we knew theirs. Even when other grocery stores opened in our neighborhood, we kept…
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Is it rude to text while speaking to someone?

Have you ever been in a meeting with somebody who is not paying attention to you or what you're saying? Of course you have. How about the time when you were in a face-to-face conversation with somebody, and they suddenly get a text, which…
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The Single Most Important Thing You Need To Know About Competition

Today's topic? Competition. I can't tell you how many phone calls I have received on this topic over the years. It's number one on everyone's list. Who is my competition? How do I beat them? They're going to take all the clients! NOT…

Offering great customer service means BEING a good customer yourself

If you want to offer 5½ star customer service, then you should BE a good customer yourself! Years ago, I was traveling home from Las Vegas after teaching a concierge workshop. When I arrived at the airport, I was greeted with a delayed flight…
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Where do you get your answers?

https://youtu.be/4kNNrCtjaAw
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Can we shake hands again?

    https://youtu.be/QIbUm5bjoyM
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Does Kindness Impact Revenue?

Need more clients? Kindness is the key in today's world. In these uncertain times, kindness is needed now more than ever. We are all stressed. Everyone. This means that there is plenty of anger to go around. So when you are actually…
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Want to be a good human? Here are five tips...

1. Get a call? Step outside to answer it. Or at least walk away so people don’t have to listen to your conversation. 2. As always, mind your manners by saying “please”, “thank you”, and “it was my pleasure.” 3. Put kindness first.…
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How To Spot A Liar

How can you tell that a person is genuine? First, pay attention to your gut. How do they make you feel? Is your intuition quiet or telling at you to walk away?  Whatever it's telling you, trust it. That being said, here are some more…