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8 Elements of Concierge-Level Service

By Katharine Giovanni Be sincere! Engage and show genuine interest. Don’t be a robot and sound like you’re reading from a script. Be yourself. Show your personality while being polite and courteous. Trust your intuition. Intuition…
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Grumpy people need it the most

I ran into so many grumpy people I just had to talk about it!   https://youtu.be/bLQ6XdV82fA
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Concierge-Level Service - It's not just a job.

https://www.youtube.com/watch?v=kogMJ8ZPpbs&t=1s
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What do customers remember? What you did last.

https://www.youtube.com/watch?v=gc4LjJhCzmY
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Are they texting while you're talking?

https://youtu.be/vFu1N1gzJpI   Ever been in a meeting with someone and they get a text/call and answer while you are in the middle of a sentence?
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Hit a wall? It might be time to just dive in.

https://youtu.be/znUw5a80oYI To see more of Katharine’s videos, please visit her YouTube Channel: https://www.youtube.com/channel/UC0PPtlSUPldGNl9mIRRtAmA To see what programs Katharine offers entrepreneurs, please click here Looking…
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Angry and still at work?

To see more of Katharine’s videos, please visit her YouTube Channel: https://www.youtube.com/channel/UC0PPtlSUPldGNl9mIRRtAmA To see what programs Katharine offers entrepreneurs, please click here Looking for a virtual class for…
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Want to offer concierge-level service? Answer fast.

To see more of Katharine’s videos, please visit her YouTube Channel: https://www.youtube.com/channel/UC0PPtlSUPldGNl9mIRRtAmA To see what programs Katharine offers entrepreneurs, please click here Looking for a virtual class for…
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Service Tip: Never say "you're welcome"

https://youtu.be/F9DGGqFk6wc
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Why you should not say "Hope this email finds you well"

      https://youtu.be/qJF8WwumJPk To see more of Katharine's videos, please visit her YouTube Channel: https://www.youtube.com/channel/UC0PPtlSUPldGNl9mIRRtAmA