Have you ever been in a meeting with somebody who is not paying attention to you or what you’re saying? Of course you have. How about the time when you were in a face-to-face conversation with somebody, and they suddenly get a text, which of course they immediately answer right in the middle of your […]
For my friends who love to meditate and daydream… I was watching the news the other night and I was presented with reports on mass shootings, Covid, terrorism, rape, murder, child abuse, drugs, child abduction, and war. I also read a story about the world ending. Sigh. Let’s address the elephant in the room. The […]
Today’s topic? Competition. I can’t tell you how many phone calls I have received on this topic over the years. It’s number one on everyone’s list. Who is my competition? How do I beat them? They’re going to take all the clients! NOT TRUE. Plenty of business out there for everyone folks. Let’s take a […]
Want to know one of the secrets to success at anything? Change your words. I’m serious, change your words and you will change your life. Let me give you a few examples… For a long time I would add the words “I got nothing” to the end of my sentences. I used it when I […]
A reporter has left you a voice mail … what do you do? Answer the message immediately. In fact, you should answer it within the hour or sooner. Reporters always have a deadline they have to meet and often are calling you at the last possible second. I can’t tell you how many reporters have […]
When you have dinner with the Angel of Death and don’t go home with the guy, it changes you. REALLY changes you. As a breast cancer survivor, I had the dubious honor of staring that particular angel right in the face. Needless to say it was an interesting experience that I don’t care to repeat. […]
What many of you don’t know is that I have been quietly designing WordPress websites for years now. Mostly for my own company, but I have done client websites over the years. It started way back in 1995 when we couldn’t afford to pay someone to do it. Sadly, in those days there was almost […]
I was driving down the road on my way to a doctor’s appointment a while back when I saw a squirrel sitting by the side of the road. As I came up to the intersection, this same squirrel darted across the road right into traffic. Since the road I was driving on is a VERY […]
If you want to offer 5½ star customer service, then you should BE a good customer yourself! Years ago, I was traveling home from Las Vegas after teaching a concierge workshop. When I arrived at the airport, I was greeted with a delayed flight that caused me to miss my connection in Dallas. Sighing loudly, […]