Here are the top three things you should avoid doing in a sales pitch. Choose your words carefully. Whenever I see the words “Magic Formula,” “Killer Strategy,” “Touch base,” or “Win-Win,” I know I’m being sold something. It might be the best product in the world, but these words always rub me the wrong way. […]
We can all agree that 2020 was horrible. Seriously. However, to prove to you that it wasn’t all bad, here are ten good things that happened last year. Covid-19 stopped the world — but not the absolutely heroic health care and front-line workers!!! Thanks are not enough. Africa is now free of Polio. The pandemic […]
A few years ago I was in Las Vegas on my way home from a speaking gig. When I got to the airport, I found out that my flight had been delayed which caused a bunch of us to miss our connecting flights. I tend to be calm about these sorts of things because there […]
“I can’t believe you called me back!” I get this reply a LOT when I respond as I am lightening fast to reply. I am equally as fast with email. Even if I can’t answer right away (I might be in a meeting), I generally reply with a quick “I got it and will get […]
Years ago, I was flying home from a training gig and arrived at the airport. Since I had been training people for two days, I was tired and ready to go home. I got into line at the gate to get onto the plane, and as I stood there, I found myself surrounded by a […]
In these uncertain times kindness is needed now more than ever. We are all stressed. Everyone. The pandemic has affected us all. So when you are actually kind to someone, it stands out. It’s similar to the old lighthouses that used to guide ships into the harbor. Kindness brings peace, even if it’s for only […]
As I sat down at my desk, I put my fingers to the keys to write an article for our monthly newsletter. I stopped without typing a single word. What on earth do I write about? Sadly, our world is on fire right now. So far this year we have seen a pandemic, quarantine, murder, […]
On the eve of my 59th birthday, I am thankful. Thankful that I have lived past the age when my mother died. Thankful of my husband of 28 years, who catches me every time I fall. Thankful of my sons who are my world. Thankful for all that I have, and all that I don’t. […]
I know the world is really hard right now, so I asked a few friends to give you a quick message. May this video bring everyone who watches it peace. You GOT this!
For me, customer service is a way of life. It’s not what you do; it’s who you are. It’s something that comes from deep inside of you. I can always pick out the people who practice this philosophy because they’re the ones who hold doors open for people, say crazy things like “please” and “thank […]