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Katharine Giovanni

About Katharine Giovanni

Katharine, a three-time award-winning best-selling author of twelve books, is a dynamic speaker, trainer, and advisor. Her latest work, “The Ultimate Path to Forgiveness: Unlocking Your Power,” offers profound insights into the transformative power of forgiveness. She is recognized as one of the original founders of the independent concierge industry.

Entries by Katharine Giovanni

Business, Inspiration/Motivation

Does Today’s Technology Make Life Easier?

I grew up in the 1970’s when there were no computers, tablets or cell phones. Since the internet didn’t exist yet, there was no cable or streaming. We did have about 7 good stations on television though! We didn’t stay home and play video games all day because there were no video games to speak […]

July 23, 2021/by Katharine Giovanni
Inspiration/Motivation

Flour Soup

I was thinking about heroes and earth angels this morning as I was drinking my coffee. I have had the pleasure of knowing a few heroes over the course of my life. Earth angels who made us all better people. I wrote the following story years ago about one of my heroes and think it’s time […]

June 16, 2021/by Katharine Giovanni
Business, Customer Service

8 Elements of Concierge-Level Service

By Katharine Giovanni Be sincere! Engage and show genuine interest. Don’t be a robot and sound like you’re reading from a script. Be yourself. Show your personality while being polite and courteous. Trust your intuition. Intuition is your body’s operating system. Plus it works whether you believe in it or not. It’s that gut-feeling you […]

May 29, 2021/by Katharine Giovanni
Inspiration/Motivation

Who is your Lighthouse?

Just like there are moments of time that change your life, there are also people. Everyone knows that the lighthouse is there to guide ships safely into the harbor. What many don’t know is that this idea can be applied to people as well. Everyone has a lighthouse in their life. These lighthouses are people […]

May 17, 2021/by Katharine Giovanni
Business

10 Ways to Stay Safe When Meeting a Client

I get asked all the time, what are the ways I can stay safe when I am with a new client?  Although this question is usually from women, my tips apply to men as well.  Stay safe everyone! Make sure someone knows where you are going and what time you will be back. Text your […]

March 8, 2021/by Katharine Giovanni
Business

3 things you should not do in a sales email

Here are the top three things you should avoid doing in a sales pitch. Choose your words carefully. Whenever I see the words “Magic Formula,” “Killer Strategy,” “Touch base,” or “Win-Win,” I know I’m being sold something. It might be the best product in the world, but these words always rub me the wrong way. […]

March 2, 2021/by Katharine Giovanni
Inspiration/Motivation

10 GOOD Things that happened in 2020

We can all agree that 2020 was horrible. Seriously. However, to prove to you that it wasn’t all bad, here are ten good things that happened last year. Covid-19 stopped the world — but not the absolutely heroic health care and front-line workers!!! Thanks are not enough. Africa is now free of Polio. The pandemic […]

January 11, 2021/by Katharine Giovanni
Business, Customer Service

Boomerangs

A few years ago I was in Las Vegas on my way home from a speaking gig. When I got to the airport, I found out that my flight had been delayed which caused a bunch of us to miss our connecting flights. I tend to be calm about these sorts of things because there […]

November 23, 2020/by Katharine Giovanni
Business, Customer Service

I Can’t Believe You Called Me Back!

“I can’t believe you called me back!” I get this reply a LOT when I respond as I am lightening fast to reply. I am equally as fast with email. Even if I can’t answer right away (I might be in a meeting), I generally reply with a quick “I got it and will get […]

November 9, 2020/by Katharine Giovanni
Business, Customer Service

8 Tips for Working With International Clients

Years ago, I was flying home from a training gig and arrived at the airport. Since I had been training people for two days, I was tired and ready to go home. I got into line at the gate to get onto the plane, and as I stood there, I found myself surrounded by a […]

September 20, 2020/by Katharine Giovanni
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