A few years ago I was in Las Vegas on my way home from a speaking gig. When I got to the airport, I found out that my flight had been delayed which caused a bunch of us to miss our connecting flights. I tend to be calm about these sorts of things because there […]
“I can’t believe you called me back!” I get this reply a LOT when I respond as I am lightening fast to reply. I am equally as fast with email. Even if I can’t answer right away (I might be in a meeting), I generally reply with a quick “I got it and will get […]
Don’t you hate it when your computer crashes? It happens to all of us at some point. What’s even worse is when you lose all the aps that you use frequently! The last time mine crashed I had to take it to The Geek Squad to be fixed. The good news is that it works fine […]
About 15 years ago, I was flying home from a training gig and arrived at the airport. Since I had been training people for two days, I was tired and ready to go home. I got into line at the gate to get onto the plane, and as I stood there, I found myself surrounded […]
In these uncertain times kindness is needed now more than ever. We are all stressed. Everyone. The pandemic has affected us all. So when you are actually kind to someone, it stands out. It’s similar to the old lighthouses that used to guide ships into the harbor. Kindness brings peace, even if it’s for only […]
As I sat down at my desk, I put my fingers to the keys to write an article for our monthly newsletter. I stopped without typing a single word. What on earth do I write about? Sadly, our world is on fire right now. So far this year we have seen a pandemic, quarantine, murder, […]
On the eve of my 59th birthday, I am thankful. Thankful that I have lived past the age when my mother died. Thankful of my husband of 28 years, who catches me every time I fall. Thankful of my sons who are my world. Thankful for all that I have, and all that I don’t. […]
I know the world is really hard right now, so I asked a few friends to give you a quick message. May this video bring everyone who watches it peace. You GOT this!
I’ve been getting quite a few calls and emails from concierge having trouble getting clients. Everyone is scared of the coronavirus and the independent concierge industry, like others, is taking a hit. Here are some of my thoughts… First, I think now is a great time to offer your errand running/delivery service. Get the word […]
For me, customer service is a way of life. It’s not what you do; it’s who you are. It’s something that comes from deep inside of you. I can always pick out the people who practice this philosophy because they’re the ones who hold doors open for people, say crazy things like “please” and “thank […]