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Does Kindness Impact Revenue?

Need more clients? Kindness is the key in today's world. In these uncertain times, kindness is needed now more than ever. We are all stressed. Everyone. This means that there is plenty of anger to go around. So when you are actually…
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Five Tips If You Are Working From Home

Tons of people around the world are now working from home due to the coronavirus. Since I have been doing just that since 1998, I thought I would offer a few tips on how you can get some work done when you're at home. Have a dedicated work…
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How To Spot A Liar

How can you tell that a person is genuine? First, pay attention to your gut. How do they make you feel? Is your intuition quiet or telling at you to walk away?  Whatever it's telling you, trust it. That being said, here are some more…
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Does Today's Technology Make Life Easier?

I grew up in the 1970’s when there were no computers, tablets or cell phones. Since the internet didn't exist yet, there was no cable or streaming. We did have about 7 good stations on television though! We didn’t stay home and play video…
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8 Elements of Concierge-Level Service

By Katharine Giovanni Be sincere! Engage and show genuine interest. Don’t be a robot and sound like you’re reading from a script. Be yourself. Show your personality while being polite and courteous. Trust your intuition. Intuition…
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Concierge-Level Service - It's not just a job.

https://www.youtube.com/watch?v=kogMJ8ZPpbs&t=1s
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What do customers remember? What you did last.

https://www.youtube.com/watch?v=gc4LjJhCzmY

Katharine's Top 15 Websites/Apps for Entrepreneurs

Today I thought I would share my favorite websites and apps that I use the most frequently. Copper– copper.com – a free CRM that works with your GMAIL account. I just love it. Wave– waveapps.com – If you can’t afford QuickBooks,…
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How to "WOW" your customers

Don't think you offer concierge level service? Here are some tips that you can use right now. https://youtu.be/cBCYDJzo9lU

10 Ways to Stay Safe When Meeting a Client

I get asked all the time, what are the ways I can stay safe when I am with a new client?  Although this question is usually from women, my tips apply to men as well.  Stay safe everyone! Make sure someone knows where you are going and…