On the eve of my 59th birthday, I am thankful. Thankful that I have lived past the age when my mother died. Thankful of my husband of 28 years, who catches me every time I fall. Thankful of my sons who are my world. Thankful for all that I have, and all that I don’t. […]
I know the world is really hard right now, so I asked a few friends to give you a quick message. May this video bring everyone who watches it peace. You GOT this!
I’ve been getting quite a few calls and emails from concierge having trouble getting clients. Everyone is scared of the coronavirus and the independent concierge industry, like others, is taking a hit. Here are some of my thoughts… First, I think now is a great time to offer your errand running/delivery service. Get the word […]
For me, customer service is a way of life. It’s not what you do; it’s who you are. It’s something that comes from deep inside of you. I can always pick out the people who practice this philosophy because they’re the ones who hold doors open for people, say crazy things like “please” and “thank […]
If you look back, I’ll bet my last dollar that you all can remember one day that completely changed your path forever. I’ve actually had a few change-your-life days over the years that have caused me to pivot, but I will never ever forget that very first one. It was 1979 and I was 18 […]
My number one business tip of all time? Switch out the words “you’re welcome” to “it was my pleasure.” Many of you have heard me tell this to people. What you might not have heard is WHY I tell people to do this. In today’s high-tech world where we are all actively staring at our […]
I have three questions… Are your customers/guests happy? Do they come back and buy again? Could you do better? Yes. We could all do better. Even someone who offers five-star concierge-level service is always striving to do better. That being said, the first step to offering concierge-level service is to map out your customer/guest experience. […]
For anyone who follows me on social media, you know that I enjoy posting good news facts and articles to combat all the negativity. So, to start 2019 on a positive note, here are a few really great things that happened in 2018. Twelve boys who were stuck in a cave for 3 weeks in […]
“Thanks for answering me back!” Sadly, I get this reply a LOT when I call or email people as I am very quick to answer my emails. I also get “I can’t believe you answered me back”. Even if I can’t answer right away (I might be in a meeting), I generally reply with […]
For anyone who follows me on Social Media, I like to post “good news” facts and articles to combat all the negativity I see on my feeds. So, to end the year on a positive note, here are 20 good things that happened in 2017… 1. Honey bee populations have increased by 27% 2. Scientists […]