Want to know one of the secrets to success at anything? Change your words. I’m serious, change your words and you will change your life. Let me give you a few examples… For a long time I would add the words “I got nothing” to the end of my sentences. I used it when I […]
A reporter has left you a voice mail … what do you do? Answer the message immediately. In fact, you should answer it within the hour or sooner. Reporters always have a deadline they have to meet and often are calling you at the last possible second. I can’t tell you how many reporters have […]
When you have dinner with the Angel of Death and don’t go home with the guy, it changes you. REALLY changes you. As a breast cancer survivor, I had the dubious honor of staring that particular angel right in the face. Needless to say it was an interesting experience that I don’t care to repeat. […]
What many of you don’t know is that I have been quietly designing WordPress websites for years now. Mostly for my own company, but I have done client websites over the years. It started way back in 1995 when we couldn’t afford to pay someone to do it. Sadly, in those days there was almost […]
I was driving down the road on my way to a doctor’s appointment a while back when I saw a squirrel sitting by the side of the road. As I came up to the intersection, this same squirrel darted across the road right into traffic. Since the road I was driving on is a VERY […]
If you want to offer 5½ star customer service, then you should BE a good customer yourself! Years ago, I was traveling home from Las Vegas after teaching a concierge workshop. When I arrived at the airport, I was greeted with a delayed flight that caused me to miss my connection in Dallas. Sighing loudly, […]
I’ve received quite a few scam emails recently. One in particular wanted to hire us to do dozens of things for them. Let’s overlook the obvious fact that I don’t offer this service. This scam places a legitimate order for services/products from your company. All of a sudden they get desperate and need everything immediately! […]
Need more clients? Kindness is the key in today’s world. In these uncertain times, kindness is needed now more than ever. We are all stressed. Everyone. This means that there is plenty of anger to go around. So when you are actually kind to someone, it stands out. It’s similar to the old lighthouses that […]