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It’s not what you do; it’s who you are

For me, customer service is a way of life. It’s not what you do; it’s who you are. It’s something that comes from deep inside of you. I can always pick out the people who practice this philosophy because they’re the ones who hold doors…

What if today was the day?

If you look back, I’ll bet my last dollar that you all can remember one day that completely changed your path forever. I’ve actually had a few change-your-life days over the years that have caused me to pivot, but I will never ever forget…
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Four words that will change your business

My number one business tip of all time? Switch out the words “you’re welcome” to “it was my pleasure.” Many of you have heard me tell this to people. What you might not have heard is WHY I tell people to do this. In today’s high-tech…
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Can We Do Better?

I have three questions… Are your customers/guests happy? Do they come back and buy again? Could you do better? Yes. We could all do better. Even someone who offers five-star concierge-level service is always striving to do better. That…

Yes, there was actually good stuff that happened in 2018

For anyone who follows me on social media, you know that I enjoy posting good news facts and articles to combat all the negativity. So, to start 2019 on a positive note, here are a few really great things that happened in 2018. Twelve boys…
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Are you fast enough?

  "Thanks for answering me back!" Sadly, I get this reply a LOT when I call or email people as I am very quick to answer my emails. I also get "I can't believe you answered me back". Even if I can't answer right away (I might be…

20 GOOD Things that happened in 2017

For anyone who follows me on Social Media, I like to post “good news” facts and articles to combat all the negativity I see on my feeds. So, to end the year on a positive note, here are 20 good things that happened in 2017… 1. Honey…

Never Underestimate Your Actions

When I was in middle school, I stopped a friend of mine from committing suicide. I had actually forgotten about it until I read the article below. Never underestimate your actions! One small seemingly insignificant act of kindness could…

Have you hit a wall?

Sales stopped or slowed down? Hit a wall? Then you have to change. Listen, I completely understand that change is scary. Believe me I totally get it. NO ONE has changed their company more than I have. Over the years, we have changed…

18 Crazy Concierge Stories