My number one business tip of all time?
Switch out the words “you’re welcome” to “it was my pleasure.”
Many of you have heard me tell this to people. What you might not have heard is WHY I tell people to do this.
In today’s high-tech…
https://katharinegiovanni.com/wp-content/uploads/2019/08/water-drop-blue-liquid.jpg15002250Katharine Giovannihttps://katharinegiovanni.com/wp-content/uploads/2025/05/LogoNew-400x400.pngKatharine Giovanni2019-08-21 17:34:312026-03-25 18:25:57Four words that will change your business
I have three questions…
Are your customers/guests happy?
Do they come back and buy again?
Could you do better?
Yes. We could all do better. Even someone who offers five-star concierge-level service is always striving to do better.
That…
https://katharinegiovanni.com/wp-content/uploads/2019/03/pexels-mikhail-nilov-7820326.jpg8531280Katharine Giovannihttps://katharinegiovanni.com/wp-content/uploads/2025/05/LogoNew-400x400.pngKatharine Giovanni2019-03-22 15:51:392025-07-16 20:15:39Can We Do Better?
For anyone who follows me on social media, you know that I enjoy posting good news facts and articles to combat all the negativity. So, to start 2019 on a positive note, here are a few really great things that happened in 2018.
Twelve…
https://katharinegiovanni.com/wp-content/uploads/2019/01/pexels-photo-935756.jpeg15002250Katharine Giovannihttps://katharinegiovanni.com/wp-content/uploads/2025/05/LogoNew-400x400.pngKatharine Giovanni2019-01-02 19:40:062026-03-25 18:27:08Yes, there was actually good stuff that happened in 2018
"Thanks for answering me back!"
Sadly, I get this reply a LOT when I call or email people as I am very quick to answer my emails. I also get "I can't believe you answered me back".
Even if I can't answer right away (I might be in a meeting),…
https://katharinegiovanni.com/wp-content/uploads/2018/06/pexels-olly-3764486.jpg8531280Katharine Giovannihttps://katharinegiovanni.com/wp-content/uploads/2025/05/LogoNew-400x400.pngKatharine Giovanni2018-06-28 18:36:372025-07-16 20:26:19Are you fast enough?
For anyone who follows me on Social Media, I like to post “good news” facts and articles to combat all the negativity I see on my feeds. So, to end the year on a positive note, here are 20 good things that happened in 2017…
1. Honey…
https://katharinegiovanni.com/wp-content/uploads/2017/12/pexels-olly-3761504.jpg8531280Katharine Giovannihttps://katharinegiovanni.com/wp-content/uploads/2025/05/LogoNew-400x400.pngKatharine Giovanni2017-12-29 19:01:162025-07-16 20:29:5820 GOOD Things that happened in 2017
When I was in middle school, I stopped a friend of mine from committing suicide. I had actually forgotten about it until I read the article below. Never underestimate your actions!
One small seemingly insignificant act of kindness could…
https://katharinegiovanni.com/wp-content/uploads/2017/07/pexels-brett-jordan-8818464.jpg14401920Katharine Giovannihttps://katharinegiovanni.com/wp-content/uploads/2025/05/LogoNew-400x400.pngKatharine Giovanni2017-07-27 19:38:252025-07-16 20:48:08Never Underestimate Your Actions
I spent over 25 years teaching people how to be a concierge, and along the way, I collected some truly strange (and unforgettable) stories. Some are from independent concierge companies, others from hotel and residential settings.
Concierges…
Four words that will change your business
Can We Do Better?
Yes, there was actually good stuff that happened in 2018
Are you fast enough?
20 GOOD Things that happened in 2017
Never Underestimate Your Actions
CRAZY Concierge Stories