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8 Elements of Concierge-Level Service

By Katharine Giovanni Be sincere! Engage and show genuine interest. Don’t be a robot and sound like you’re reading from a script. Be yourself. Show your personality while being polite and courteous. Trust your intuition. Intuition…

Who is your Lighthouse?

Just like there are moments of time that change your life, there are also people. Everyone knows that the lighthouse is there to guide ships safely into the harbor. What many don't know is that this idea can be applied to people as well. Everyone…

10 Ways to Stay Safe When Meeting a Client

I get asked all the time, what are the ways I can stay safe when I am with a new client?  Although this question is usually from women, my tips apply to men as well.  Stay safe everyone! Make sure someone knows where you are going and…

3 things you should not do in a sales email

Here are the top three things you should avoid doing in a sales pitch. Choose your words carefully. Whenever I see the words “Magic Formula,” “Killer Strategy,” “Touch base,” or “Win-Win,” I know I’m being sold something.…

10 GOOD Things that happened in 2020

We can all agree that 2020 was horrible. Seriously. However, to prove to you that it wasn't all bad, here are ten good things that happened last year. Covid-19 stopped the world — but not the absolutely heroic health care and front-line…
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Boomerangs

A few years ago I was in Las Vegas on my way home from a speaking gig. When I got to the airport, I found out that my flight had been delayed which caused a bunch of us to miss our connecting flights. I tend to be calm about these sorts of things…
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I Can’t Believe You Called Me Back!

"I can’t believe you called me back!” I get this reply a LOT when I respond as I am lightening fast to reply. I am equally as fast with email. Even if I can't answer right away (I might be in a meeting), I generally reply with a quick…
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8 Tips for Working With International Clients

Years ago, I was flying home from a training gig and arrived at the airport. Since I had been training people for two days, I was tired and ready to go home. I got into line at the gate to get onto the plane, and as I stood there, I found myself…
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Need more clients? Kindness is one of the keys in a pandemic

In these uncertain times kindness is needed now more than ever. We are all stressed. Everyone. The pandemic has affected us all. So when you are actually kind to someone, it stands out. It’s similar to the old lighthouses that used to guide…
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Murder Hornets? Seriously?

As I sat down at my desk, I put my fingers to the keys to write an article for our monthly newsletter. I stopped without typing a single word. What on earth do I write about? Sadly, our world is on fire right now. So far this year we have…