Dodgeball – A Life Lesson from a Squirrel

I was driving down the road on my way to a doctor’s appointment a while back when I saw a squirrel sitting by the side of the road. As I came up to the intersection, this same squirrel darted across the road right into traffic. Since the road…
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Offering great customer service means BEING a good customer yourself

If you want to offer 5½ star customer service, then you should BE a good customer yourself! Years ago, I was traveling home from Las Vegas after teaching a concierge workshop. When I arrived at the airport, I was greeted with a delayed flight…

How to Spot a Scam Email

I’ve received quite a few scam emails recently. One in particular wanted to hire us to do dozens of things for them. Let's overlook the obvious fact that I don't offer this service. This scam places a legitimate order for services/products…
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Does Kindness Impact Revenue?

Need more clients? Kindness is the key in today's world. In these uncertain times, kindness is needed now more than ever. We are all stressed. Everyone. This means that there is plenty of anger to go around. So when you are actually…

5 Tips for working at home

Tons of people around the world are now working from home due to the coronavirus. Since I have been doing just that since 1998, I thought I would offer a few tips on how you can get some work done when you're at home. Have a dedicated work…

My #1 Social Media Tip

Do you just go to social media and post your stuff and then click off? Just posting "your" stuff might get you a few clients, but engaging with your followers will help you more. People enjoy working with their friends, so allowing them to get…

Want to be a good human? Here are five tips…

1. Get a call? Step outside to answer it. Or at least walk away so people don’t have to listen to your conversation. 2. As always, mind your manners by saying “please”, “thank you”, and “it was my pleasure.” 3. Put kindness first.…
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How To Spot A Liar

How can you tell that a person is genuine? First, pay attention to your gut. How do they make you feel? Is your intuition quiet or telling at you to walk away?  Whatever it's telling you, trust it. That being said, here are some more…
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Does Today’s Technology Make Life Easier?

I grew up in the 1970’s when there were no computers, tablets or cell phones. Since the internet didn't exist yet, there was no cable or streaming. We did have about 7 good stations on television though! We didn’t stay home and play video…

Flour Soup

I was thinking about heroes and earth angels this morning as I was drinking my coffee. I have had the pleasure of knowing a few heroes over the course of my life. Earth angels who made us all better people. I wrote the following story years…