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How To Spot A Liar

How can you tell that a person is genuine? First, pay attention to your gut. How do they make you feel? Is your intuition quiet or telling at you to walk away?  Whatever it's telling you, trust it. That being said, here are some more…
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Does Today’s Technology Make Life Easier?

I grew up in the 1970’s when there were no computers, tablets or cell phones. Since the internet didn't exist yet, there was no cable or streaming. We did have about 7 good stations on television though! We didn’t stay home and play video…

Flour Soup

I was thinking about heroes and earth angels this morning as I was drinking my coffee. I have had the pleasure of knowing a few heroes over the course of my life. Earth angels who made us all better people. I wrote the following story years…
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8 Elements of Concierge-Level Service

By Katharine Giovanni Be sincere! Engage and show genuine interest. Don’t be a robot and sound like you’re reading from a script. Be yourself. Show your personality while being polite and courteous. Trust your intuition. Intuition…

Who is your Lighthouse?

Just like there are moments of time that change your life, there are also people. Everyone knows that the lighthouse is there to guide ships safely into the harbor. What many don't know is that this idea can be applied to people as well. Everyone…

10 Ways to Stay Safe When Meeting a Client

I get asked all the time, what are the ways I can stay safe when I am with a new client?  Although this question is usually from women, my tips apply to men as well.  Stay safe everyone! Make sure someone knows where you are going and…

3 things you should not do in a sales email

Here are the top three things you should avoid doing in a sales pitch. Choose your words carefully. Whenever I see the words “Magic Formula,” “Killer Strategy,” “Touch base,” or “Win-Win,” I know I’m being sold something.…

10 GOOD Things that happened in 2020

We can all agree that 2020 was horrible. Seriously. However, to prove to you that it wasn't all bad, here are ten good things that happened last year. Covid-19 stopped the world — but not the absolutely heroic health care and front-line…
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Boomerangs

A few years ago I was in Las Vegas on my way home from a speaking gig. When I got to the airport, I found out that my flight had been delayed which caused a bunch of us to miss our connecting flights. I tend to be calm about these sorts of things…
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I Can’t Believe You Called Me Back!

"I can’t believe you called me back!” I get this reply a LOT when I respond as I am lightening fast to reply. I am equally as fast with email. Even if I can't answer right away (I might be in a meeting), I generally reply with a quick…