I have three questions… Are your customers/guests happy? Do they come back and buy again? Could you do better? Yes. We could all do better. Even someone who offers five-star concierge-level service is always striving to do better. That being said, the first step to offering concierge-level service is to map out your customer/guest experience. […]
https://katharinegiovanni.com/wp-content/uploads/2019/03/adult-businessmen-businesspeople-1253529.jpg26674000Katharine Giovannihttps://katharinegiovanni.com/wp-content/uploads/2024/05/Logo2024.1-400x400.pngKatharine Giovanni2019-03-22 15:51:392019-04-16 17:50:32Can We Do Better?
“Thanks for answering me back!” Sadly, I get this reply a LOT when I call or email people as I am very quick to answer my emails. I also get “I can’t believe you answered me back”. Even if I can’t answer right away (I might be in a meeting), I generally reply with […]
https://katharinegiovanni.com/wp-content/uploads/2018/06/pexels-torsten-dettlaff-193003-1.jpg12801920Katharine Giovannihttps://katharinegiovanni.com/wp-content/uploads/2024/05/Logo2024.1-400x400.pngKatharine Giovanni2018-06-28 18:36:372022-04-11 21:21:41Are you fast enough?
Sales stopped or slowed down? Hit a wall? Then you have to change. Listen, I completely understand that change is scary. Believe me I totally get it. NO ONE has changed their company more than I have. Over the years, we have changed our company name three times (not that I’m counting), our fees, our […]
https://katharinegiovanni.com/wp-content/uploads/2017/07/Fotolia_54048615_S.jpg691695Katharine Giovannihttps://katharinegiovanni.com/wp-content/uploads/2024/05/Logo2024.1-400x400.pngKatharine Giovanni2017-07-13 20:23:562021-03-04 19:53:22Have you hit a wall?
Can We Do Better?
I have three questions… Are your customers/guests happy? Do they come back and buy again? Could you do better? Yes. We could all do better. Even someone who offers five-star concierge-level service is always striving to do better. That being said, the first step to offering concierge-level service is to map out your customer/guest experience. […]
Are you fast enough?
“Thanks for answering me back!” Sadly, I get this reply a LOT when I call or email people as I am very quick to answer my emails. I also get “I can’t believe you answered me back”. Even if I can’t answer right away (I might be in a meeting), I generally reply with […]
Have you hit a wall?
Sales stopped or slowed down? Hit a wall? Then you have to change. Listen, I completely understand that change is scary. Believe me I totally get it. NO ONE has changed their company more than I have. Over the years, we have changed our company name three times (not that I’m counting), our fees, our […]