There was a time when excellent service meant fancy perks, gold-embossed stationery, and the ability to pronounce “concierge” without sweating. I should know because I built an entire career in that world. But here’s the surprising twist: The most valuable competitive edge in today’s marketplace isn’t luxury. It’s kindness. Yes. Kindness. Not the fake smile. Not the corporate […]
https://katharinegiovanni.com/wp-content/uploads/2025/12/kindness-and-profit.png788940Katharine Giovannihttps://katharinegiovanni.com/wp-content/uploads/2025/05/LogoNew-400x400.pngKatharine Giovanni2025-12-02 18:24:332026-06-06 17:11:33The Kindness Profit: Why Being a Decent Human Is the New Business Strategy
You walk into your parents’ house and there she is. Aunt Martha. You smell her before you even round the corner into the living room, that familiar cloud of Charlie perfume layered over years of cigarette smoke. She’s tucked into her usual spot on the couch, wine glass in hand like it’s part of her […]
What if the one thing you thought was unforgivable could finally be lifted? Seriously. Think about it. What if it was actually possible? Yes, I agree that they don’t deserve it. Yes, I agree that you don’t want a relationship with them. You’re not doing it for them, you’re doing it for YOU. It’s the […]
https://katharinegiovanni.com/wp-content/uploads/2025/11/pexels-wendelinjacober-1444860.jpg12801920Katharine Giovannihttps://katharinegiovanni.com/wp-content/uploads/2025/05/LogoNew-400x400.pngKatharine Giovanni2025-10-11 21:14:592026-06-06 17:11:48What if you could forgive the unforgivable?
The Kindness Profit: Why Being a Decent Human Is the New Business Strategy
There was a time when excellent service meant fancy perks, gold-embossed stationery, and the ability to pronounce “concierge” without sweating. I should know because I built an entire career in that world. But here’s the surprising twist: The most valuable competitive edge in today’s marketplace isn’t luxury. It’s kindness. Yes. Kindness. Not the fake smile. Not the corporate […]
Discover the One-Minute Holiday Sanity Reset
You walk into your parents’ house and there she is. Aunt Martha. You smell her before you even round the corner into the living room, that familiar cloud of Charlie perfume layered over years of cigarette smoke. She’s tucked into her usual spot on the couch, wine glass in hand like it’s part of her […]
What if you could forgive the unforgivable?
What if the one thing you thought was unforgivable could finally be lifted? Seriously. Think about it. What if it was actually possible? Yes, I agree that they don’t deserve it. Yes, I agree that you don’t want a relationship with them. You’re not doing it for them, you’re doing it for YOU. It’s the […]