There was a time when excellent service meant fancy perks, gold-embossed stationery, and the ability to pronounce “concierge” without sweating. I should know because I built an entire career in that world. But here’s the surprising twist: The most valuable competitive edge in today’s marketplace isn’t luxury. It’s kindness. Yes. Kindness. Not the fake smile. Not the corporate […]
https://katharinegiovanni.com/wp-content/uploads/2025/12/kindness-and-profit.png788940Katharine Giovannihttps://katharinegiovanni.com/wp-content/uploads/2025/05/LogoNew-400x400.pngKatharine Giovanni2025-12-02 18:24:332026-06-06 17:11:33The Kindness Profit: Why Being a Decent Human Is the New Business Strategy
An Angel Blouse and a Lesson in Forgiveness The angels have a funny way of getting my attention. This time it was in the checkout line of a department store. Last Saturday, they reminded me (again) that my real work doesn’t happen in a corporate suit. It happens in the ordinary. Checkout lines, coffee […]
https://katharinegiovanni.com/wp-content/uploads/2025/09/f617db9c-10c0-4312-94c8-cf0d1c9669b8-1.png6371536Katharine Giovannihttps://katharinegiovanni.com/wp-content/uploads/2025/05/LogoNew-400x400.pngKatharine Giovanni2025-09-01 19:29:172026-09-04 16:57:01Angels in the Department Store
Have you ever found yourself stuck in a pattern that doesn’t make sense on the surface? You’re doing “all the things.” You’re setting intentions, doing the mindset work, working on forgiveness, and even saying affirmations! Yet something is STILL in the way. The money is still not flowing, and the opportunities are still stalled. So much […]
https://katharinegiovanni.com/wp-content/uploads/2025/07/pexels-pixabay-236151.jpg12821920Katharine Giovannihttps://katharinegiovanni.com/wp-content/uploads/2025/05/LogoNew-400x400.pngKatharine Giovanni2025-07-06 20:48:032026-03-25 17:36:15The Block You Didn’t Know You Had
The Kindness Profit: Why Being a Decent Human Is the New Business Strategy
There was a time when excellent service meant fancy perks, gold-embossed stationery, and the ability to pronounce “concierge” without sweating. I should know because I built an entire career in that world. But here’s the surprising twist: The most valuable competitive edge in today’s marketplace isn’t luxury. It’s kindness. Yes. Kindness. Not the fake smile. Not the corporate […]
Angels in the Department Store
An Angel Blouse and a Lesson in Forgiveness The angels have a funny way of getting my attention. This time it was in the checkout line of a department store. Last Saturday, they reminded me (again) that my real work doesn’t happen in a corporate suit. It happens in the ordinary. Checkout lines, coffee […]
The Block You Didn’t Know You Had
Have you ever found yourself stuck in a pattern that doesn’t make sense on the surface? You’re doing “all the things.” You’re setting intentions, doing the mindset work, working on forgiveness, and even saying affirmations! Yet something is STILL in the way. The money is still not flowing, and the opportunities are still stalled. So much […]