For me, customer service is a way of life. It’s not what you do; it’s who you are. It’s something that comes from deep inside of you. I can always pick out the people who practice this philosophy because they’re the ones who hold doors open for people, say crazy things like “please” and “thank […]

If you look back, I’ll bet my last dollar that you all can remember one day that completely changed your path forever. I’ve actually had a few change-your-life days over the years that have caused me to pivot, but I will never ever forget that very first one. It was 1979 and I was 18 […]

My number one business tip of all time? Switch out the words “you’re welcome” to “it was my pleasure.” Many of you have heard me tell this to people. What you might not have heard is WHY I tell people to do this. In today’s high-tech world where we are all actively staring at our […]