My number one business tip of all time? Switch out the words “you’re welcome” to “it was my pleasure.” Many of you have heard me tell this to people. What you might not have heard is WHY I tell people to do this. In today’s high-tech world where we are all actively staring at our […]
https://katharinegiovanni.com/wp-content/uploads/2019/08/water-drop-blue-liquid.jpg15002250Katharine Giovannihttps://katharinegiovanni.com/wp-content/uploads/2024/05/Logo2024.1-400x400.pngKatharine Giovanni2019-08-21 17:34:312021-02-25 19:27:51Four words that will change your business
I have three questions… Are your customers/guests happy? Do they come back and buy again? Could you do better? Yes. We could all do better. Even someone who offers five-star concierge-level service is always striving to do better. That being said, the first step to offering concierge-level service is to map out your customer/guest experience. […]
https://katharinegiovanni.com/wp-content/uploads/2019/03/adult-businessmen-businesspeople-1253529.jpg26674000Katharine Giovannihttps://katharinegiovanni.com/wp-content/uploads/2024/05/Logo2024.1-400x400.pngKatharine Giovanni2019-03-22 15:51:392019-04-16 17:50:32Can We Do Better?
For anyone who follows me on social media, you know that I enjoy posting good news facts and articles to combat all the negativity. So, to start 2019 on a positive note, here are a few really great things that happened in 2018. Twelve boys who were stuck in a cave for 3 weeks in […]
https://katharinegiovanni.com/wp-content/uploads/2019/01/pexels-photo-935756.jpeg15002250Katharine Giovannihttps://katharinegiovanni.com/wp-content/uploads/2024/05/Logo2024.1-400x400.pngKatharine Giovanni2019-01-02 19:40:062019-01-15 20:33:17Yes, there was actually good stuff that happened in 2018
Four words that will change your business
My number one business tip of all time? Switch out the words “you’re welcome” to “it was my pleasure.” Many of you have heard me tell this to people. What you might not have heard is WHY I tell people to do this. In today’s high-tech world where we are all actively staring at our […]
Can We Do Better?
I have three questions… Are your customers/guests happy? Do they come back and buy again? Could you do better? Yes. We could all do better. Even someone who offers five-star concierge-level service is always striving to do better. That being said, the first step to offering concierge-level service is to map out your customer/guest experience. […]
Yes, there was actually good stuff that happened in 2018
For anyone who follows me on social media, you know that I enjoy posting good news facts and articles to combat all the negativity. So, to start 2019 on a positive note, here are a few really great things that happened in 2018. Twelve boys who were stuck in a cave for 3 weeks in […]