What many of you don’t know is that I have been quietly designing WordPress websites for years now. Mostly for my own company, but I have done client websites over the years. It started way back in 1995 when we couldn’t afford to pay someone to do it. Sadly, in those days there was almost […]

I was driving down the road on my way to a doctor’s appointment a while back when I saw a squirrel sitting by the side of the road. As I came up to the intersection, this same squirrel darted across the road right into traffic. Since the road I was driving on is a VERY […]

If you want to offer 5½ star customer service, then you should BE a good customer yourself! Years ago, I was traveling home from Las Vegas after teaching a concierge workshop. When I arrived at the airport, I was greeted with a delayed flight that caused me to miss my connection in Dallas. Sighing loudly, […]