If you want to offer 5½ star customer service, then you should BE a good customer yourself! Years ago, I was traveling home from Las Vegas after teaching a concierge workshop. When I arrived at the airport, I was greeted with a delayed flight that caused me to miss my connection in Dallas. Sighing loudly, […]
https://katharinegiovanni.com/wp-content/uploads/2022/02/pexels-yankrukov-8867434.jpg8531280Katharine Giovannihttps://katharinegiovanni.com/wp-content/uploads/2025/05/LogoNew-400x400.pngKatharine Giovanni2022-02-08 20:23:392026-03-25 18:11:01Offering great customer service means BEING a good customer yourself
I’ve received quite a few scam emails recently. One in particular wanted to hire us to do dozens of things for them. Let’s overlook the obvious fact that I don’t offer this service. This scam places a legitimate order for services/products from your company. All of a sudden they get desperate and need everything immediately! […]
https://katharinegiovanni.com/wp-content/uploads/2021/11/pexels-tara-winstead-7111601.jpg8531279Katharine Giovannihttps://katharinegiovanni.com/wp-content/uploads/2025/05/LogoNew-400x400.pngKatharine Giovanni2021-11-17 15:16:282025-07-15 19:44:02How to Spot a Scam Email
Need more clients? Kindness is the key in today’s world. In these uncertain times, kindness is needed now more than ever. We are all stressed. Everyone. This means that there is plenty of anger to go around. So when you are actually kind to someone, it stands out. It’s similar to the old lighthouses that […]
Offering great customer service means BEING a good customer yourself
If you want to offer 5½ star customer service, then you should BE a good customer yourself! Years ago, I was traveling home from Las Vegas after teaching a concierge workshop. When I arrived at the airport, I was greeted with a delayed flight that caused me to miss my connection in Dallas. Sighing loudly, […]
How to Spot a Scam Email
I’ve received quite a few scam emails recently. One in particular wanted to hire us to do dozens of things for them. Let’s overlook the obvious fact that I don’t offer this service. This scam places a legitimate order for services/products from your company. All of a sudden they get desperate and need everything immediately! […]
Does Kindness Impact Revenue?
Need more clients? Kindness is the key in today’s world. In these uncertain times, kindness is needed now more than ever. We are all stressed. Everyone. This means that there is plenty of anger to go around. So when you are actually kind to someone, it stands out. It’s similar to the old lighthouses that […]