I was driving down the road on my way to a doctor’s appointment a while back when I saw a squirrel sitting by the side of the road. As I came up to the intersection, this same squirrel darted across the road right into traffic. Since the road I was driving on is a VERY […]
https://katharinegiovanni.com/wp-content/uploads/2022/03/pexels-jay-brand-1763356224-32095658.jpg8771280Katharine Giovannihttps://katharinegiovanni.com/wp-content/uploads/2025/05/LogoNew-400x400.pngKatharine Giovanni2022-03-08 16:50:322025-07-15 19:33:40Dodgeball – A Life Lesson from a Squirrel
If you want to offer 5½ star customer service, then you should BE a good customer yourself! Years ago, I was traveling home from Las Vegas after teaching a concierge workshop. When I arrived at the airport, I was greeted with a delayed flight that caused me to miss my connection in Dallas. Sighing loudly, […]
https://katharinegiovanni.com/wp-content/uploads/2022/02/pexels-yankrukov-8867434.jpg8531280Katharine Giovannihttps://katharinegiovanni.com/wp-content/uploads/2025/05/LogoNew-400x400.pngKatharine Giovanni2022-02-08 20:23:392026-03-25 18:11:01Offering great customer service means BEING a good customer yourself
I’ve received quite a few scam emails recently. One in particular wanted to hire us to do dozens of things for them. Let’s overlook the obvious fact that I don’t offer this service. This scam places a legitimate order for services/products from your company. All of a sudden they get desperate and need everything immediately! […]
https://katharinegiovanni.com/wp-content/uploads/2021/11/pexels-tara-winstead-7111601.jpg8531279Katharine Giovannihttps://katharinegiovanni.com/wp-content/uploads/2025/05/LogoNew-400x400.pngKatharine Giovanni2021-11-17 15:16:282025-07-15 19:44:02How to Spot a Scam Email
Dodgeball – A Life Lesson from a Squirrel
I was driving down the road on my way to a doctor’s appointment a while back when I saw a squirrel sitting by the side of the road. As I came up to the intersection, this same squirrel darted across the road right into traffic. Since the road I was driving on is a VERY […]
Offering great customer service means BEING a good customer yourself
If you want to offer 5½ star customer service, then you should BE a good customer yourself! Years ago, I was traveling home from Las Vegas after teaching a concierge workshop. When I arrived at the airport, I was greeted with a delayed flight that caused me to miss my connection in Dallas. Sighing loudly, […]
How to Spot a Scam Email
I’ve received quite a few scam emails recently. One in particular wanted to hire us to do dozens of things for them. Let’s overlook the obvious fact that I don’t offer this service. This scam places a legitimate order for services/products from your company. All of a sudden they get desperate and need everything immediately! […]