I was driving down the road on my way to a doctor’s appointment a while back when I saw a squirrel sitting by the side of the road. As I came up to the intersection, this same squirrel darted across the road right into traffic. Since the road I was driving on is a VERY […]
https://katharinegiovanni.com/wp-content/uploads/2022/03/pexels-christophe-repiso-1364217-1.jpg10801920Katharine Giovannihttps://katharinegiovanni.com/wp-content/uploads/2024/05/Logo2024.1-400x400.pngKatharine Giovanni2022-03-08 16:50:322022-03-25 15:29:55Dodgeball - A Life Lesson from a Squirrel
If you want to offer 5½ star customer service, then you should BE a good customer yourself! Years ago, I was traveling home from Las Vegas after teaching a concierge workshop. When I arrived at the airport, I was greeted with a delayed flight that caused me to miss my connection in Dallas. Sighing loudly, […]
https://katharinegiovanni.com/wp-content/uploads/2022/02/pexels-photo-1036627.jpeg15002247Katharine Giovannihttps://katharinegiovanni.com/wp-content/uploads/2024/05/Logo2024.1-400x400.pngKatharine Giovanni2022-02-08 20:23:392022-03-25 15:29:49Offering great customer service means BEING a good customer yourself
https://katharinegiovanni.com/wp-content/uploads/2021/05/VIDEOBlog.png788940Katharine Giovannihttps://katharinegiovanni.com/wp-content/uploads/2024/05/Logo2024.1-400x400.pngKatharine Giovanni2021-12-22 19:19:092022-04-11 20:36:39Where do you get your answers?
Dodgeball – A Life Lesson from a Squirrel
I was driving down the road on my way to a doctor’s appointment a while back when I saw a squirrel sitting by the side of the road. As I came up to the intersection, this same squirrel darted across the road right into traffic. Since the road I was driving on is a VERY […]
Offering great customer service means BEING a good customer yourself
If you want to offer 5½ star customer service, then you should BE a good customer yourself! Years ago, I was traveling home from Las Vegas after teaching a concierge workshop. When I arrived at the airport, I was greeted with a delayed flight that caused me to miss my connection in Dallas. Sighing loudly, […]
Where do you get your answers?