[title style=”bold” text=”Books by Katharine Giovanni” color=”rgb(100, 35, 113)” width=”100%” margin_top=”30px” margin_bottom=”30px” size=”110″]

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Katharine Giovanni has been training concierge companies, front-line/customer service staff, and entrepreneurs since 1998 and is one of the world’s leading service and guest experience trainers.

Considered by many to be one of the founders of the independent concierge, and as chairman and founder of 2 leading independent concierge associations Katharine is one of the most sought out service consultants and trainers in the world She has appeared in dozens of newspapers, magazines, and on radio and television shows around the country including ABC News Nightline, CBS News, Good Morning America, MTV, Time Magazine, Money Magazine, Forbes, The New York Times, The Wall Street Journal and more.

Over the last twenty years Katharine has consulted for thousands of companies and individuals from more than forty countries and every U.S. state.

From startups, to Subaru to the Department of Labor, to a leading social media company and everything in between, Katharine has taught a variety of organizations how to raise their level of service and provide the five-star experience that their customers, donors, clients and employees deserve.

If you are looking for a telephone consultation, please click here to get on Katharine’s calendar

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Katharine Giovanni

Three-time award-winning author and inspirational blogger.

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