I have three questions… Are your customers/guests happy? Do they come back and buy again? Could you do better? Yes. We could all do better. Even someone who offers five-star concierge-level service is always striving to do better. That being said, the first step to offering concierge-level service is to map out your customer/guest experience. […]
https://katharinegiovanni.com/wp-content/uploads/2019/03/adult-businessmen-businesspeople-1253529.jpg26674000Katharine Giovannihttps://katharinegiovanni.com/wp-content/uploads/2024/05/Logo2024.1-400x400.pngKatharine Giovanni2019-03-22 15:51:392019-04-16 17:50:32Can We Do Better?
For anyone who follows me on social media, you know that I enjoy posting good news facts and articles to combat all the negativity. So, to start 2019 on a positive note, here are a few really great things that happened in 2018. Twelve boys who were stuck in a cave for 3 weeks in […]
https://katharinegiovanni.com/wp-content/uploads/2019/01/pexels-photo-935756.jpeg15002250Katharine Giovannihttps://katharinegiovanni.com/wp-content/uploads/2024/05/Logo2024.1-400x400.pngKatharine Giovanni2019-01-02 19:40:062019-01-15 20:33:17Yes, there was actually good stuff that happened in 2018
“Thanks for answering me back!” Sadly, I get this reply a LOT when I call or email people as I am very quick to answer my emails. I also get “I can’t believe you answered me back”. Even if I can’t answer right away (I might be in a meeting), I generally reply with […]
https://katharinegiovanni.com/wp-content/uploads/2018/06/pexels-torsten-dettlaff-193003-1.jpg12801920Katharine Giovannihttps://katharinegiovanni.com/wp-content/uploads/2024/05/Logo2024.1-400x400.pngKatharine Giovanni2018-06-28 18:36:372022-04-11 21:21:41Are you fast enough?
Can We Do Better?
I have three questions… Are your customers/guests happy? Do they come back and buy again? Could you do better? Yes. We could all do better. Even someone who offers five-star concierge-level service is always striving to do better. That being said, the first step to offering concierge-level service is to map out your customer/guest experience. […]
Yes, there was actually good stuff that happened in 2018
For anyone who follows me on social media, you know that I enjoy posting good news facts and articles to combat all the negativity. So, to start 2019 on a positive note, here are a few really great things that happened in 2018. Twelve boys who were stuck in a cave for 3 weeks in […]
Are you fast enough?
“Thanks for answering me back!” Sadly, I get this reply a LOT when I call or email people as I am very quick to answer my emails. I also get “I can’t believe you answered me back”. Even if I can’t answer right away (I might be in a meeting), I generally reply with […]