Can you answer the question "what makes you happy?"

Seriously, can you? Sit back in your chair right now and ask yourself. Sure, you say. Easy!  Food make me happy. Beer makes me happy. Money! Money makes me happy. Ok, but what about the big things? Does your job make you happy?…
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Is it rude to text while speaking to someone?

Have you ever been in a meeting with somebody who is not paying attention to you or what you're saying? Of course you have. How about the time when you were in a face-to-face conversation with somebody, and they suddenly get a text, which…

Is The World Ending? Or are we at the beginning?

For my friends who love to meditate and daydream... I was watching the news the other night and I was presented with reports on mass shootings, Covid, terrorism, rape, murder, child abuse, drugs, child abduction, and war. I also read a story…
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The Single Most Important Thing You Need To Know About Competition

Today's topic? Competition. I can't tell you how many phone calls I have received on this topic over the years. It's number one on everyone's list. Who is my competition? How do I beat them? They're going to take all the clients! NOT…

I Got Nothing

Want to know one of the secrets to success at anything? Change your words. I’m serious, change your words and you will change your life. Let me give you a few examples… For a long time I would add the words “I got nothing”…

Being Interviewed? Here's a tip...

A reporter has left you a voice mail ... what do you do? Answer the message immediately. In fact, you should answer it within the hour or sooner. Reporters always have a deadline they have to meet and often are calling you at the last possible…

Sometimes it's all about your perspective

When you have dinner with the Angel of Death and don't go home with the guy, it changes you. REALLY changes you. As a breast cancer survivor, I had the dubious honor of staring that particular angel right in the face. Needless to say it…

5 Tips about your website that you need to know

What many of you don't know is that I have been quietly designing WordPress websites for years now. Mostly for my own company, but I have done client websites over the years. It started way back in 1995 when we couldn't afford to pay someone…

Dodgeball - A Life Lesson from a Squirrel

I was driving down the road on my way to a doctor’s appointment a while back when I saw a squirrel sitting by the side of the road. As I came up to the intersection, this same squirrel darted across the road right into traffic. Since the road…

Offering great customer service means BEING a good customer yourself

If you want to offer 5½ star customer service, then you should BE a good customer yourself! Years ago, I was traveling home from Las Vegas after teaching a concierge workshop. When I arrived at the airport, I was greeted with a delayed flight…