“Katharine was the epitome of professionalism with developing the course content to align with our culture of Love Promise and provided extremely relevant content to our class of Service Concierges. Her presentation style is timeless and she connected very well with 4 generations of service concierge’s.” Raymond Smit, Subaru of America
“Katharine’s training was precisely what our staff needed to propel customer service in our organization to a whole new level. She provided highly-relatable content for our staff who vary in age from 16 – 60 years. Katharine was delightful to work with, amazingly intuitive, and met our tight timeline for production of the training modules. The training was an excellent investment that will stand the test of time.” Linnet O’Hanlon, General Manager, Eugene Swim & Tennis Club
“I worked with Katharine Giovanni over a 7-month period on behalf of my company, Black Knight Security. We are a boutique provider of security officers and we were looking for a company with the experience in providing a training course for our security officers in a market that we would like to grow our business in. From the very beginning, Katharine had listened and understood the inter-working of our needs and provided a virtual solution within a couple of days. She was very patient with us and provided all the necessary changes we had asked her to. She provided a customized virtual training curriculum that we otherwise would not be able to find anywhere else. I looked everywhere on the internet and found nothing that would fit our needs. She literally hit it out of the ballpark for us! She was fantastic to work with and never hesitated to provide all that was needed in a timely fashion. I would absolutely recommend Katharine and her team for any of your hospitality/concierge needs there is no one who can do what she does with the level of experience she has. Thank you-It was our Pleasure Katharine!” Sherri Angel, Black Knight Security
