Mastering the Concierge Advantage: The Art of Exceptional Service

Summary

Drawing on her extensive experience in the concierge industry, Katharine will help you find your focus and become the best in the business. She will also teach you and your staff how to tap into and trust your intuition—the magic ingredient you’ve been searching for!

Her unique approach shows you how to provide over-the-top customer service that goes above and beyond your competition. By course completion, your front-line staff will adeptly think, act, and respond like five-star concierges, delivering seamless, memorable, and joyful white glove service to your customers.

Click here to purchase on Amazon.com