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[testimonial image=”5044″ image_width=”121″ name=”Raymond Smit” company=”Regional Process and Product Manager, Subaru of America – East Region” stars=”0″]

Subaru

Katharine was the epitome of professionalism with developing the course content to align with our culture of Love Promise and provided extremely relevant content to our class of Service Concierges. Her presentation style is timeless and she connected very well with 4 generations of service concierge’s.

We look forward to additional training sessions with Katharine.

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[testimonial image=”5083″ image_width=”114″ name=”Kaye Youngren, CEO” company=”COMMUNITY MANAGEMENT, INC., AAMC” stars=”0″]

Community Management Inc., AAMC

I picked up Katharine’s book “Going Above and Beyond” and when I got about half-way through I realized that all our associates needed to hear what Katharine has to say first hand.I sent an email asking for details for a speaking engagement.

I was very impressed at the speed of the response and thankful that it was something we could work into our budget. We made the commitment to close our office, paying corporate and concierge staff for the day (and for replacement staff), to allow everyone to attend a one day seminar.

We announced to our clients that we were devoting a day to learn how to improve our customer service.We had made a pledge not only to expand our concierge department, but to really strive to “reach the pinnacle of customer service”. I had high hopes for the presentation and I was not disappointed.Katharine was engaging; she made everyone feel comfortable, but at the same time she challenged us not only to step out of the box, but dare to genuinely excel in the customer service experience.This was not only important for our corporate staff (community managers, staff accountants, community assistants., etc.) but it formed the base for us to re-build our concierge department.

There isn’t a day that goes past that I do not hear, “It is my pleasure” or that I am not saying this myself rather than responding with “thank you”.Katharine’s book is now “standard issue” and required reading.

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[testimonial image=”5109″ image_width=”101″ name=”Tony Hsieh,CEO” company=”Zappos.com” stars=”0″]

Zappos.com

If you’re looking to learn the basics of thinking like a concierge to deliver great customer service, this straightforward, no-nonsense easy-to-read book is for you!.

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[testimonial image=”8815″ image_width=”101″ name=”Sherri Angel” company=”Black Knight Security” stars=”0″]

Black Knight Security

I worked with Katharine Giovanni over a 7 month period on behalf of my company, Black Knight Security. We are a boutique provider of security officers and we were looking for a company with the experience in providing a training course for our security officers in a market that we would like to grow our business in.

From the very beginning, Katharine had listened and understood the interworking of our needs and provided a solution within a couple of days. She was very patient with us and provided all the necessary changes we had asked her to. She provided a customized training curriculum that we otherwise would not be able to find anywhere else. I looked everywhere on the internet and found nothing that would fit our needs.

She literally hit it out of the ballpark for us! She was fantastic to work with and never hesitated to provide all that was needed in a timely fashion. I would absolutely recommend Katharine and her team for any of your hospitality/concierge needs there is no one who can do what she does with the level of experience she has.

Thank you-It was our Pleasure Katharine!

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[testimonial image=”5045″ image_width=”105″ name=”Gwen Kaminskas” company=”Westward Property Management” stars=”0″]

Westward Property Management

We are a mid-size property management and real-estate investment company located in Chicago. We have grown exponentially over the past year and our staff was in need of some customer service training. We felt the best possible customer service experience would be from a concierge expert like Katharine and we were not disappointed!

We elected to have Katharine come and do a one-day workshop with our entire staff. Katharine not only provided us with real applicable advice on how to provide the best possible customer service experience, even in the most stressful situations, but also inspired our staff to really embrace what it means to be a concierge.

Our staff has since gone out of their way to be kind, polite, approachable and proactive when dealing with our customers. Katharine also inspired us as a company to continue the conversation through regularly scheduled all-staff meetings dedicated to customer service related topics.

We’ve also hired a full-time concierge dedicated to facilitating communication with customers to ensure we continue to provide the best possible experience with our company! We are thankful to Katharine for helping us improve our business and our customers’ experience with us!

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[testimonial name=”Jackie Farley” company=”Professor of Women’s Studies, University of Oklahoma, and CEO, Wise Women Incorporated” stars=”0″]

From the woman who set the standards for the Concierge Industry comes a refreshingly new take on customer service that is all about the “nice” factor. If you value excellence, recognize quality and understand your clientele, delivering customer service the Concierge way will take you above and beyond your competition.”

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[testimonial name=”Cody Smith” company=”Concierge” stars=”0″]

I thoroughly enjoyed taking this course. It was informative, extremely valuable and practical for my career. I also think everyone in the customer service industry should read your books. They are very helpful!”

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[testimonial name=”Jacqueline Butler” company=”ExecuStaff Concierge Services, LLC” stars=”0″]

I can’t say enough wonderful things about Katharine. I spent 20 years as an executive assistant in the legal and medical communities and finally decided that if I applied my educational and practical experience to building my own business I would be very successful. Well, fast forward almost two years and I am extremely happy to state that with Katharine’s incredible resources and a lot of tenacity, I have been able to achieve my dreams of business success. Your books, seminars and motivation are the main components necessary to succeed in our industry. Initially, I purchased another “concierge how to” book and was, fortunately, given your guide as a gift and I must admit it was one of the best gifts I have received.

I will never be able to thank you enough for assisting me in achieving my dreams. With your leadership and resources, I know that my company will continue to thrive.

Anyone who is thinking of starting/expanding a concierge/virtual assisting business must take the time to study your methods. You have the proven skill set to put anyone considering joining this industry on the path to success.

Katharine proves that our services are not only needed but absolutely necessary and welcome. Thank you Katharine!!! You are an undeniable asset to our industry. Keep up the great work. We wouldn’t be where we are today without your leadership

“We all have gifts and talents or “natural bents” that just seem effortless and fill us with a knowing that this is who I am. Many years ago, I realized that my “natural bent” was service, encouragement, and seniors! For the last 33 years, it seems that I have had a passion, a natural bent, to fulfill which shaped my career. What started as doing a wash & set for an elderly neighbor turned into a life filled with helping seniors through advocacy, volunteering and work as a director for a senior center. Although I have never seen those roles as work because my passion aligned with my purpose.

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A little over 2 weeks ago, and seemingly out of nowhere, I came across Katharine Giovanni! I had been looking for the next chapter in my career path that would use my experience, talents, gifts, purpose and passion to give me the flexibility, profitability and creativity that I now can invest myself in. From one email my life changed! Katharine Giovanni called within the same hour I reached out. WOW, who does that anymore? From our first conversation I knew that Katharine Giovanni was someone that I wanted to align myself with. As you all may know, her promptness is basically unheard of. I had expected to have to wait possibly for several days and then to expected to have a very dry conversation with scripted yes and no answers. Instead I spoke to someone who was bubbly and kind and supportive and engaging and enthusiastic and made me feel that I had hit the right place at the right time. Her encouragement made me take the full course the “Best” because I believe I have come across the Best! I signed up immediately and within 11 hours had worked through all 43 modules receiving a grade of 90 and was certified. Most importantly I received what I know will be continued support, encouragement, direction and a clear path working with talented people who took the steps to serve their communities and fulfill their purpose!”

AnneMarie Wallace, Life Matters, Senior Concierge & Lifestyle Manager

 

 

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[testimonial name=”Debbie Allen” company=”author of Confessions of Shameless Self Promoters” stars=”0″]

Katharine teaches you how to really LISTEN and get what you deserve out of life. This book is groundbreaking – grab it now!

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[testimonial name=”Shades of Gray” company=”XM Satellite Radio” stars=”0″]

Katharine Giovanni is a radio favorite among listeners. Her upbeat yet personal delivery will enable all to find the voice within. Katharine is ear candy for listeners that have been broken in spirit … her progressive ideas will illuminate all to get in tune with their intuition.

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[testimonial name=”Galina Nemtsov” company=”Wohl, Pennsylvania” stars=”0″]

I wanted to write a testimonial about the Concierge Class that I took. First I purchased “The Concierge Manual” and read it twice, loved all the information and knowledge that you shared through all your experience.

Then I decided to take the course. I really enjoyed the class’ sessions, it was easy to listen to and follow. I also love that all the sessions are there for my reference for 90 days. You give great advice and made me realize that I can do this! I’m in the process of forming my concierge business and I can’t wait to launch it soon! Thank you so much for sharing your knowledge, courage and wisdom!”

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[testimonial name=”Earlena Morris” company=”Bakersfield, CA” stars=”0″]

When you envision a plan to make a difference in the lives of people daily, you want to be at the feet of great wisdom, honesty and integrity.

Katharine has been an excellent teacher, mentor and encourager to me in my business start-up several years ago, as well as recently as I was “polished” by finally taking her class. Katharine sets the standards we in the same industry should follow. She becomes kindred spirits with her students, being “candidly real” and passing on life lessons to assist in the measure of success. I have worked with her personally one on one to seek out direction.

Sharing information to help others become a star in their own right… PRICELESS!”

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