According to an article in the Harvard Business Review entitled “Understanding Customer Experience”, Bain and Company surveyed customers in 362 firms. They found that only 8% of customers described their experience with the company as great. Yet incredibly over 80% of those same companies believed they provide incredible customer service!
Delivering customer service like a Concierge will give you the “edge” you’re looking for in today’s competitive business world.
Going Above and Beyond will teach anyone who works with the public the core beliefs and values that lead to extraordinary customer service.