Going Above and Beyond


Award-Winning Finalist in the National Best Books 2010 Awards, & First Runner Up in The 2010 Eric Hoffer Book Award

Whether you’re a business owner or an employee, you can offer that level of professionalism to your clientele. Going Above and Beyond will teach anyone who works with the public the core beliefs and values that lead to extraordinary customer service. With this book you will …

  • Learn how to act like a Concierge!
  • Discover the keys to service excellence
  • Polish your image, and communication skills
  • Compare internal versus external customer service
  • Learn International Protocol

Available in paperback or digitally

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