Drawing on over 30 years’ experience in the concierge industry, Katharine provides clear step-by-step information and will show your staff how to actually BE a five star concierge!
New employees do not walk through the door and instantly have the skills to do their new job. Nor can you expect them to instantly transform themselves into an extraordinary concierge overnight! A professionally trained staff that offers services designed to ease stress helps with resident/client retention and gives you an edge on your competition!
Whether it’s arranging hotel accommodations, car services, running errands, travel assistance, transportation, business services, entertainment or dinner reservations. They can even arrange for lunch or dinner to be delivered! Your concierge is a one-stop shop for virtually anything you could possibly think of.
Everyone single one of us is trying to squeeze 36 hours into a 24 hour day … and your new staff can help people do that. By the end of the session, your new concierge staff will know exactly what they have to do and will have a better working knowledge of how to get there!
Adding a concierge to your building or company? Katharine can fly in and help you get the operation set up – full day training
- What services should you provide?
- Service Vendor Relationships
- Are you going to charge for the service? Should you?
- Legal issues, insurance, general operations, staffing
- Front Desk Training – Concierge staff will learn how to think and act like a five-star concierge. Click here to read more
- Logistic Scripts – What to do when the call comes in
I am available for full and half day consulting and training sessions, as well as keynote presentations for organizations across the U.S. and around the world.