"Always leave people better than you find them"
That's one of the core messages she tells groups around the world when she trains staff on the front line. Katharine arrives with a fresh pair of eyes and 30 years of experience and shows you how to take your concierge & frontline staff from ordinary to extraordinary!
Katharine will teach your staff
To be fully present and focused
To concentrate on your customer's needs
To get the entire company on the same page to provide five-star service
To put systems and processes in place to keep service at the highest level
Why hire Katharine?
Experience - Katharine has been training concierge and front line staff since 1998
She has worked with top 10 tech companies (Sadly non-disclosure agreements prevent us from telling you who)
Our programs work! Just ask the thousands of clients we have from all over the world.
Katharine's enthusiasm is contagious and inspires people to do their very best!