"Always leave people better than you find them"
That's one of the core messages she tells groups around the world when she trains staff on the front line. Katharine arrives with a fresh pair of eyes and 30 years of experience and shows you how to take your concierge & frontline staff from ordinary to extraordinary!
Katharine will teach your staff
To be fully present and focused
To concentrate on your customer's needs
To get the entire company on the same page to provide five-start service
To put systems and processes in place to keep service at the highest level