Corporate Trainer, Consultant and International Speaker

Are your front line employees offering service that goes above and beyond?

Katharine helps frontline staff and concierge teams all over the world go above and beyond and bring their “A” game to work. She has this amazing ability that inspires you and your team to perform at the highest level possible. Katharine delivers her training in a natural environment that helps everyone attending to embrace a positive path.

She also offers consulting and online classes to help people go above and beyond in both their life and career.

Outstanding five star service is the key to creating lasting customers that come back again and again and again. It all starts at the front line and goes out to every employee. Everyone who talks to customers should be communicating at the highest level of service possible. First impressions are often the tipping point for people who are trying to decide if they should use your service or not.

Using her unique approach, Katharine will show your staff/concierge how to exhibit the kind of customer service that goes above and beyond your competition. With over 20 years of expertise, She has the experience and knowledge to help take your company to an entirely new level.

A Message from Katharine…

World-renowned concierge industry expert, corporate customer service consultant, and award-winning best-selling author.

To sign up for our mailing list to receive Katharine’s weekly GAAB Report that is filled with helpful tips, articles and videos, please CLICK HERE
Want some Concierge Tips?  Visit Katharine’s YouTube Channel!!!
Starting a concierge business? Visit www.triangleconcierge.com
Katharine’s GAAB Life Channel!  GAAB = Going Above and Beyond. Weekly motivation and inspiration so you can go above and beyond for yourself – Click here to read more about it


Award-winning best-selling author.

Katharine is also a thriving stage 3 breast cancer survivor and the author of the best selling Award-Winning inspirational book “Rainbows and Banana Peels as well her other popular books The Concierge Manual, and Going Above and Beyond.