Katharine has this amazing ability that inspires you and your staff to embrace a positive path and live your best life at work and at home.

Katharine’s message?  Always leave people better than you find them. That’s one of the core messages she tells groups around the world when she trains staff on the front line.

Her other message?  You GOT this!  Whether you are having trouble at work, or with health, money or a relationship … you got this!  Watch her inspirational video below whenever you feel like you need a “pick-me-up”

Contact Katharine


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Three-Time Award-Winning Author

“Wow! Thank you. Even though I had already finished reading your book The Concierge Manual on my iPad by the time I received your 2 email replies (I read it in one sitting late at night!), THE MOST POWERFUL thing I learned in this experience so far was how powerful (and rare) superior customer is, as evidenced by your 2 prompt, efficient and ‘it was my pleasure’ approach in your response to my email. That in itself crystallized the concept of over delivering customer service.” Louise, Australia